Yes, good communications and information. Pictures received from production before shipping. Very fast shipment and arrived in 8 days at destination. This is a great product looks just like pictures. She is beautiful. Got delivered on time. Excellent packaging inside/outside. No damage. The doll is fully protected and is exactly the same with same features. There is a lot of cleaning up but worth it feels great. Very good vendor and I will buy from this store again. I highly recommend that store. Good job!!!